Deep Dive: Rebuilding the Patient Experience
Patient-centered care is defined by the National Academy of Medicine as “providing care that respects and responds to individual patient preferences, needs and values, and ensures that patient values guide all clinical decisions.” Designed to place patients at the heart of the system, the approach is built around well-coordinated, quality care, including physical comfort and emotional support, and emphasizes patient needs and the involvement of loved ones. Quality, cost, design, accessibility, and responsiveness intersect in true patient-centered care, with each feature influencing and supporting the others. What innovations from around the world can enhance the patient experience?
Ann KimDirector of Health and Well-Being, IDEO Cambridge
William HaseltineFounder, Chair and President, ACCESS Health International
Jocelyn WyattChief Executive Officer, IDEO.org
Jennie JosephMidwife; Founder and Executive Director, Commonsense Childbirth, Inc.
Joanne SmithPresident and CEO, Shirley Ryan AbilityLab